Returns Policy

At Rashi Jewelry, each piece is delivered with care. If you are not completely satisfied with your purchase, please review the return and exchange guidelines below.

1. 7-Day Return Window

  • For eligible standard, in-stock purchases, you must initiate return within 7 calendar days of delivery by submitting a Return Request or contacting us at info@rashijewelry.com.

  • Return requests submitted after the 7-day return window are not eligible for return, exchange, or store credit, except where otherwise required by applicable law.

  • Submitting a return request within the 7-day window does not automatically constitute approval of the return. All returns are subject to the eligibility requirements below.

2. Refunds

  • Approved eligible returns will receive a refund to the original payment method, less a 10% restocking/processing fee.

  • The 10% fee is calculated based on the purchase price of the returned item and covers handling and transaction processing expenses.

  • Original shipping charges, if any, are non-refundable.

  • Refunds will be issued after the returned item has been received and inspected and the return has been approved. Processing times may vary depending on the payment method or financial institution.

3. Return Eligibility & Item Condition

To be eligible for a return and refund, the item must:

  • Be unworn and in its original condition.

  • Be free from damage, alteration, resizing, engraving, repair, modification, or signs of wear.

  • Include all original packaging, documentation, certificates, tags, and accessories provided with the item, where applicable.

  • Be returned in accordance with the return instructions and timeframe provided by Rashi Jewelry.

Returns that do not meet these requirements may be refused or may be subject to a reduced or denied refund, as permitted by applicable law.

4. Non-Returnable Items

The following items are non-returnable and non-refundable, except where otherwise required by applicable law:

  • Custom-designed jewelry

  • Bespoke creations

  • Made-to-order items

  • Special orders

  • Jewelry specifically ordered or modified for a customer

  • Ring or jewelry resizing orders

  • Items explicitly marked "Final Sale"

  • Items shipped outside of United States

  • Any other item specifically identified as non-returnable on the applicable product page or at the time of purchase.

An item may also be ineligible for return if it has been worn, damaged, resized, engraved, altered, repaired, modified, or otherwise changed after delivery.

5. Return Authorization

  • All returns require prior authorization from Rashi Jewelry.

  • After your return request is reviewed and approved, we will provide return instructions and any information needed to complete the return.

  • Returns sent without prior authorization may be refused.

6. Return Shipping & Insurance

  • Customers are responsible for all return shipping charges and applicable insurance costs unless otherwise required by applicable law or expressly agreed to by Rashi Jewelry.

  • Customers are responsible for securely packaging returned jewelry and using a trackable, insured shipping service appropriate for the value of the item.

  • Rashi Jewelry is not responsible for items lost, stolen, or damaged while being returned to us before receipt.

  • We recommend retaining the return tracking information and proof of shipment until the return has been received and processed.

7. Return Shipment Deadline

  • Once a return has been approved, the item must be shipped within the timeframe specified in the return instructions, generally within 7 calendar days after return authorization, unless otherwise agreed to in writing.

  • Returns shipped after the applicable deadline may be refused.

8. Damaged, Defective, Incorrect, or Missing Items

  • Please inspect your order promptly upon delivery.

  • If you receive an item that is damaged, defective, materially different from the item ordered, or if an item is missing from your shipment, contact us as soon as possible and no later than 7 calendar days of delivery at info@rashijewelry.com.

  • Please provide your order number and photographs or other information that may reasonably assist us in evaluating the issue.

  • Do not wear, alter, resize, repair, or otherwise modify an item that you believe is defective or incorrect before contacting us.

  • If an item is determined to have been damaged, defective, or incorrectly supplied by Rashi Jewelry, we will work with you to provide the applicable remedy, which may include repair, replacement, exchange, refund, or another remedy as required by applicable law or appropriate under the circumstances.

9. Natural Characteristics & Product Variations

  • Fine jewelry may contain natural gemstones, diamonds, precious metals, and other materials that can exhibit variations in color, clarity, texture, inclusions, markings, and other characteristics.

  • Minor variations resulting from natural materials, handcrafting, photography, lighting, or display settings do not necessarily constitute a defect.

  • Please review the applicable product description and specifications before purchasing.

10. Product Warranties & Care

  • Except as expressly stated in writing by Rashi Jewelry or required by applicable law, Rashi Jewelry does not provide a separate written express product warranty.

  • Product descriptions, specifications, and other applicable representations are subject to our Terms of Service.

  • Care requirements vary by product, design, gemstone, metal, and construction. Customers are responsible for using reasonable care appropriate for the jewelry purchased.

  • Nothing in this Returns Policy limits or excludes any warranty, remedy, or liability that cannot lawfully be limited or excluded under applicable law.

11. Order Cancellations

  • Because we may begin processing orders promptly after purchase, cancellation requests for standard, in-stock items must be submitted as soon as possible after the order is placed.

  • Once an order has been processed, packaged, or handed over to the carrier, it cannot be canceled and must instead be handled under this Returns Policy, if eligible.

  • Custom & Bespoke Orders: Once a custom jewelry design, bespoke creation, special order, or ring or jewelry resizing order has been confirmed or production has commenced, it cannot be canceled, modified, or refunded, except where otherwise required by applicable law.

  • Cancellation Fees: Approved customer-initiated cancellations may be subject to a restocking or processing fee of up to 10%, where applicable.

  • Seller-Initiated Cancellations: Rashi Jewelry reserves the right, subject to applicable law, to decline, hold, or cancel an order before shipment for reasons including, but not limited to, unverified order details, inability to confirm billing or transaction-security requirements, suspected fraudulent activity, pricing or typographical errors, stock unavailability, or failure to meet purchasing requirements.

  • If Rashi Jewelry cancels an order and payment has already been collected, you will receive a full refund to the original payment method, subject to applicable law and the circumstances of the cancellation.

12. Relationship to Our Other Policies

  • This Returns Policy should be read together with our Terms of Service and Shipping Policy.

  • In the event of a conflict, the Terms of Service and applicable law will govern to the extent applicable.

Need Assistance?

Rashi Jewelry
RashiRocks LLC
Email: info@rashijewelry.com
Website: www.rashijewelry.com

Please note: This Returns Policy is subject to change at any time without prior notice.