Shipping Policy
Every Rashi Jewelry piece is delivered to you with care.
1. Domestic Shipping
Complimentary Ground Shipping: We offer complimentary, fully insured ground shipping on all domestic orders. Express shipping may be available upon request for an additional fee, subject to availability and applicable charges.
United States Shipping: Our website checkout is set up to ship exclusively to addresses within the United States.
International Shipping: For shipping to countries other than United States - please contact us through our Contact Us page or email us at info@rashijewelry.com
Tracking: Once your order ships, we will email you a tracking number so you can monitor your package in transit.
Secure Delivery: We ship fine jewelry using trusted shipping carriers and services appropriate for the value and nature of the order.
2. Processing & Delivery Timelines
Processing and delivery times may vary depending on the product, order requirements, and shipping method selected.
Once an order has been handed over to the shipping carrier, carrier delivery schedules are not guaranteed. Delivery times may be affected by circumstances outside our control, including carrier delays, severe weather, natural events, service disruptions, or other unforeseen circumstances.
If we are unable to ship your order within the timeframe required by applicable law, we will notify you of the delay and provide the applicable options required by law, which may include consenting to a revised shipping timeframe or canceling the order for a prompt refund.
3. Signature Required
For the security of your purchase, an adult signature is required upon delivery for all shipments.
The carrier may require identification and may impose additional delivery requirements.
If an adult is unavailable to sign for the package, the carrier may attempt redelivery or hold the package at a local facility for pickup.
Packages returned to us due to multiple failed delivery attempts or non-pickup may incur reasonable redelivery fees before re-shipment.
Customers are responsible for ensuring that an authorized recipient is available to accept delivery.
4. Risk of Loss
Risk of loss or damage to an order passes in accordance with applicable law and the terms of the carrier service used for delivery.
5. Request Price Items
For items marked as Request Price:
Orders are processed after your inquiry and payment details are reviewed and confirmed.
Once your inquiry is finalized, we will provide the applicable estimated processing and delivery timeline for your specific piece.
Shipping and delivery options, including any applicable shipping charges, will be discussed and finalized directly with you during the inquiry process.
6. Custom Design Jewelry
For Custom Design Jewelry:
Orders are processed after your inquiry and payment details are reviewed and confirmed.
Once your inquiry is finalized, we will provide the estimated creation, processing, and delivery timeline for your specific piece.
Shipping and delivery options, including any applicable shipping charges, will be discussed and finalized directly with you during the inquiry process.
Because custom pieces require individualized design and/or production, creation timelines may vary depending on the complexity of the design, materials, gemstones, and other project requirements.
7. Returns
Returns are subject to our Return Policy. Please review our Return Policy for information regarding return eligibility, return shipping, refunds, custom pieces, and other applicable requirements.
Need Assistance?
If you have questions about this Shipping Policy please contact us through our Contact Us page or email us at info@rashijewelry.com
Rashi Jewelry
RashiRocks LLC
Email: info@rashijewelry.com
Website: www.rashijewelry.com
Please note: This Shipping Policy is subject to change at any time without prior notice.